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Terms and Conditions

The following General Terms and Conditions (GTC) apply:
The General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationship between the customers of our online shop as well as the showroom and atelier in Zurich.

Kuro Yaki
Thurgauerstrasse 72
8050 Zurich

1. Scope of Application
The GTC apply to all transactions concluded through our online shop. The version of the GTC published in the Kuro Yaki online shop at the time of contract conclusion applies. By submitting your order (“Submit Order”), you acknowledge our GTC as valid at the time of purchase.

2. Contractual Parties
Kuro Yaki concludes purchase contracts through the online shop with capable private customers who are at least 18 years old. By submitting their order and payment, the customer declares their eligibility to enter into a contract with Kuro Yaki.

3. Products / Offers
The presentation of items in the online shop constitutes a binding offer for the conclusion of a contract for the respective items. As the products are handcrafted, the actual colors of the items may slightly differ from the photographs in the shop.

4. Contract Conclusion / Purchase
The contract is concluded when you send the shopping cart with the selected products (“Submit Order”) to us.

 5. Sales Price, Packaging, and Shipping Costs
The Kuro Yaki online shop is intended for deliveries within the city of Zurich and throughout Switzerland via postal service. Products can also be collected in person. The price stated for a product in the online shop is the net price in Swiss Francs (CHF). Kuro Yaki reserves the right to change prices at any time. The prices published at the time of contract conclusion apply.

6. Payment Terms
The customer pays for the ordered goods in advance, immediately after submitting the order. Payment is made via Twint.

7. Delivery Terms and Timelines
We deliver weekly within the city of Zurich. Products can also be collected by prior arrangement at the Zurich Oerlikon location. For faster delivery, possibilities can be clarified via email.

8. Retention of Ownership
Until full payment of all costs by the customer, the delivered product remains the property of Kuro Yaki.

9. Right of Withdrawal / Returns
You have the right to withdraw from the contract with Kuro Yaki within 7 days of receiving the items by providing a reason. The goods must be returned within this time, unused and intact, to the showroom. The deadline is met if the customer declares the withdrawal in writing or via email and returns the goods by then.

Address:
Kuro Yaki
Thurgauerstrasse 72
8050 Zurich

Upon receipt of the returned items (unused, undamaged, complete, and in original packaging), the Kuro Yaki online shop will refund the purchase price.

 10. Warranty
You are obliged to check the delivered items as soon as possible upon receipt and report any defects in writing to Kuro Yaki within three working days, including a photo of the defect. Otherwise, the products are considered accepted. Kuro Yaki guarantees that the delivered item is free of material and manufacturing defects. The warranty does not cover normal wear and tear, improper handling, or damages caused by the buyer or third parties, as well as defects due to external influences.

11. Limitation of Liability
Claims for damages due to impossibility of performance, breach of contract, fault in contract formation, and tort are excluded, unless intentional or grossly negligent actions are involved. Liability for consequential damages resulting from the use of the products is excluded.

12. Data Protection
12.a Data Privacy
The contractor is entitled to process data concerning business relations or received in connection with them in accordance with the Federal Data Protection Act (DSG). Personal customer data is treated confidentially and only shared with third parties for credit checks.

12.b Privacy Policy
Kuro Yaki does not trade in datasets or make them available to other companies, including for analysis or research purposes. Your data is only stored locally. Our service provider is among the leading providers in e-commerce and takes data protection obligations seriously.

13. Copyright and Intellectual Property
The Kuro Yaki website, including texts, graphics, photos, and videos, is the property of Kuro Yaki. Any reuse and publication that could harm Kuro Yaki is prohibited.

14. Jurisdiction
Zurich, the seat of the contractor/seller, is the exclusive jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is subject to Swiss law.

Payment Methods
– Twint
– Cash for personal collection.